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Terms of Service - FrameSync Labs

Last updated: 4 July 2026

Please read these Terms of Service ("Terms") carefully before booking any services from FrameSync Labs. By accessing our website or booking a session, you agree to be bound by these Terms.

About Us

FrameSync Labs is an independently operated digital services provider based in the EU. We offer remote PC optimization services tailored to gaming performance.

Services

Our services include scheduled remote optimization sessions, during which we access and adjust system settings on your PC to improve gaming, and overall performance. All services are delivered remotely via secure screen-sharing software.

Booking and Payment

All services must be booked in advance through our website. Full payment is required at the time of booking to confirm your session.

Cancellations, Rescheduling, and Refunds

  • We work around our customers' schedules, therefore rescheduling is free forever. If a time or date doesn't suit you - please feel free to contact us and we'll reschedule your session at no extra cost.
  • Cancellations before the session begins are subject to a 20% fee for customers that have received our utilities folder and pre-optimization instructions. If you haven't - a full refund will be issued.
  • Due to the nature of this service, refunds will not be issued after the service has been delivered or substantially performed, except as set out in our Performance Guarantee below. You also receive 30 days of priority support after the session to help fix any issues you might be having.

Performance Guarantee

We stand behind our work. If our optimization produces no measurable performance improvement on your system - as confirmed by the before-and-after benchmarks and stability tests carried out during your session - you are entitled to a full refund, even after the service has been delivered. This guarantee covers only the complete absence of a measurable performance gain. It does not apply where a performance increase is achieved but is smaller than you expected, nor to limitations caused by your hardware, pre-existing hardware or software issues, or your system's specifications. It is also void if you have changed, reverted, or otherwise tampered with any of the optimization settings applied during your session, in the same way this voids your warranty (see Customer Responsibilities). To claim under this guarantee, you must raise the matter during your session or within 30 days of it, and your claim will be assessed using the same benchmarking methodology used during the session.

Customer Responsibilities

By booking our service, you agree to:

  • Provide a fully functional PC and stable internet connection.
  • Be available at the scheduled time and respond to technician instructions.
  • Be patient during the optimization process and the stability testing phase.
  • Not change any settings during your specified warranty period (30 days), otherwise your warranty will be void.

You retain full control and can end the session at any time or ask questions if something is unclear to you. All of our engineers are fully vetted and trained to work with thousands of different hardware combinations.

Intellectual Property

Any tools, scripts, processes, or configurations used during your session remain the intellectual property of FrameSync Labs. You may not copy, share, or reproduce them without permission.

Limitation of Liability

All optimizations are performed safely and will not damage your hardware; however, we will provide support, but we will not be held liable for:

  • Issues arising from pre-existing hardware or software problems.
  • Performance limitations due to your system specifications.
  • Bad game patches/updates in the future that decrease performance.

Our liability is limited to the amount paid for the booked session.

Refusal of Service

We reserve the right to refuse or cancel a session at our discretion if:

  • We detect unsafe, abusive, or suspicious behavior towards our engineer.
  • The customer fails to provide access or participate.
  • The system is not suitable for optimization.

In such cases, we may offer a full or partial refund (for limited system) or terminate your session if a violation is detected.

Governing Law

These Terms are governed by and interpreted in accordance with the laws of the EU.

Get In Touch

If you have any questions about these Terms, please contact us via the live chat.